Privacy Policy
We are committed to protecting your privacy and the sensitive data you entrust to us. This policy explains how we handle your information.
Last updated: December 20, 2024
Privacy at a Glance
Data Encrypted
In transit and at rest
Never Sold
We don't sell your data
You're in Control
Access, export, delete
Secure Hosting
Enterprise infrastructure
Overview
AFH Manager ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our adult family home management software and services.
By using AFH Manager, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not use our services.
Information We Collect
Account Information
Information you provide when creating and managing your account:
Resident Data
Information you enter about residents in your care:
Automatically Collected
Technical data collected when you use our service:
How We Use Your Information
Provide Services
Deliver and maintain our software features
Process Payments
Handle billing and transactions securely
Communications
Send service updates and support messages
Improvements
Enhance our software and user experience
Security
Prevent fraud and protect your account
Legal Compliance
Meet regulatory and legal requirements
Data Security
We implement robust security measures to protect your data:
Encryption
Data encrypted in transit (TLS) and at rest (AES-256)
Access Controls
Role-based permissions and authentication
Monitoring
Continuous security audits and threat detection
Infrastructure
Enterprise-grade cloud hosting with redundancy
Backups
Regular automated backups and disaster recovery
Auditing
Activity logging and compliance reporting
Note: While we implement comprehensive security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Data Sharing & Disclosure
We never sell your personal information or resident data to third parties.
We may share information only in these limited circumstances:
Service Providers
Trusted partners who help us operate (hosting, payment processing) under strict confidentiality agreements
Legal Requirements
When required by law, court order, or legal process
Safety & Rights
To protect the rights, safety, and security of our users and service
With Consent
When you explicitly authorize us to share information
Your Rights
You have control over your data. Here are your rights:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate information
Deletion
Request deletion of your data
Export
Download your data in a portable format
Opt-Out
Unsubscribe from marketing communications
Object
Object to certain data processing activities
To exercise any of these rights, contact us at support@afhapp.com
Data Retention
We retain your information for as long as your account is active or as needed to provide our services. Specific retention periods:
- •Account data: Retained while your account is active, deleted within 30 days of account closure upon request
- •Resident records: Retained per your settings and applicable healthcare record retention requirements
- •Billing records: Retained for 7 years for tax and legal compliance
- •Usage logs: Retained for 90 days for security and troubleshooting
Healthcare Data Compliance
We understand the sensitive nature of healthcare data. Our platform is designed with privacy and security best practices to help you maintain compliance with applicable healthcare regulations.
Your Responsibility: While we provide tools and security measures, you remain responsible for ensuring your use of our service complies with all applicable laws, regulations, and licensing requirements in your jurisdiction.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email for material changes
- Display a notice in our application when significant updates occur
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, your data, or our privacy practices, we're here to help.
support@afhapp.com